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Certified course
Cisco CCST IT Support Training
Beginner
40-hour training preparing for IT support and technical assistance roles. Learn the fundamentals of systems, networks, technical troubleshooting, and user support. Covers operating systems, computer hardware, network connectivity, and IT security. Certification to start in technical support and progress towards CCNA.
299 €
- Format
- Présentiel
- Duration
- 40 hours
- Provider
- Cisco
- Deadline
- 31/12/2026
Module 1: IT Fundamentals
- Operating systems
- Hardware and peripherals
- Software installation
Module 2: Basic Networking
- Connectivity concepts
- Network configuration
- Connection troubleshooting
Module 3: User Support
- Managing support tickets
- Common troubleshooting
- User communication
Module 4: IT Security
- Access management
- Security best practices
- Data protection
Module 5: Professionalism
- IT customer service
- Time management
- Technical documentation
- Operating systems
- Hardware and peripherals
- Software installation
Module 2: Basic Networking
- Connectivity concepts
- Network configuration
- Connection troubleshooting
Module 3: User Support
- Managing support tickets
- Common troubleshooting
- User communication
Module 4: IT Security
- Access management
- Security best practices
- Data protection
Module 5: Professionalism
- IT customer service
- Time management
- Technical documentation