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Certified course
Cisco CCST IT Support Training
Beginner
40-hour training preparing for IT support and technical assistance roles. Learn the fundamentals of systems, networks, technical troubleshooting, and user support. Covers operating systems, computer hardware, network connectivity, and IT security. Certification to start in technical support and progress towards CCNA.
299 €
- Format
- Présentiel
- Duration
- 40hours
- Provider
- Cisco
- Deadline
- 31/12/2026
Target audience
Public concerné
- Techniciens support IT
- Administrateurs IT junior
- Spécialistes support utilisateur
- Techniciens helpdesk
- Candidats carrière IT
- Techniciens support IT
- Administrateurs IT junior
- Spécialistes support utilisateur
- Techniciens helpdesk
- Candidats carrière IT
Prerequisites
Experience
- No experience required
- Basic computer use
Skills
- Common technical issues
- Clear communication
- Patience and customer service
- Logical thinking
- No experience required
- Basic computer use
Skills
- Common technical issues
- Clear communication
- Patience and customer service
- Logical thinking
Module 1: IT Fundamentals
- Operating systems
- Hardware and peripherals
- Software installation
Module 2: Basic Networking
- Connectivity concepts
- Network configuration
- Connection troubleshooting
Module 3: User Support
- Managing support tickets
- Common troubleshooting
- User communication
Module 4: IT Security
- Access management
- Security best practices
- Data protection
Module 5: Professionalism
- IT customer service
- Time management
- Technical documentation
- Operating systems
- Hardware and peripherals
- Software installation
Module 2: Basic Networking
- Connectivity concepts
- Network configuration
- Connection troubleshooting
Module 3: User Support
- Managing support tickets
- Common troubleshooting
- User communication
Module 4: IT Security
- Access management
- Security best practices
- Data protection
Module 5: Professionalism
- IT customer service
- Time management
- Technical documentation
Practical information
- Enrolment terms and lead time
- Enrolment online or by email, up to 21 days before the session starts and subject to available seats — this lead time lets us send your joining instructions, then your access details for remote sessions. After that, write to us: we consider every request. For a tailored or on-site session, we reply within 48 working hours.
- Contact
- contact@caplogy.com — Contact us
- Accessibility and disability
- Our disability officer is available from enrolment through to the end of the course, to discuss the arrangements you need. Write to contact@caplogy.com.