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Formation certifiante
Formation ITIL 4 Foundation
Formation de 35 heures pour certification ITIL 4 Foundation. Comprenez service management, pratiques clés, et continual improvement. Apprenez rôles, responsabilités, et governance IT. Certification pour débuter en gestion services IT.
- Modalité
- Présentiel
- Durée
- 35 heures
- Organisateur
- AXELOS
- Date limite
- 31/12/2026
Module 1: Service management
- ITIL overview
- Concepts clés
- Service value system
Module 2: Four dimensions
- Organizations
- People
- Process
- Technology
Module 3: Service value chain
- Plan
- Engage
- Design
- Transition
- Operate
Module 4: Key practices
- Incident management
- Change management
- Service requests
Module 5: Continual improvement
- Improvement cycle
- Metrics
- Optimization
- ITIL overview
- Concepts clés
- Service value system
Module 2: Four dimensions
- Organizations
- People
- Process
- Technology
Module 3: Service value chain
- Plan
- Engage
- Design
- Transition
- Operate
Module 4: Key practices
- Incident management
- Change management
- Service requests
Module 5: Continual improvement
- Improvement cycle
- Metrics
- Optimization