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Certified course
ITIL 4 Foundation Training
35-hour training for ITIL 4 Foundation certification. Understand service management, key practices, and continual improvement. Learn roles, responsibilities, and IT governance. Certification to get started in IT service management.
399 €
- Format
- Présentiel
- Duration
- 35hours
- Provider
- AXELOS
- Deadline
- 31/12/2026
Target audience
Public concerné
- IT service managers
- Business analysts
- IT professionals
- Support staff
- Career changers
- IT service managers
- Business analysts
- IT professionals
- Support staff
- Career changers
Prerequisites
Experience
- None required
- IT background useful
- Service experience
Skills
- Basic IT concepts
- Communication
- Problem solving
- Process understanding
- None required
- IT background useful
- Service experience
Skills
- Basic IT concepts
- Communication
- Problem solving
- Process understanding
Module 1: Service management
- ITIL overview
- Key concepts
- Service value system
Module 2: Four dimensions
- Organizations
- People
- Process
- Technology
Module 3: Service value chain
- Plan
- Engage
- Design
- Transition
- Operate
Module 4: Key practices
- Incident management
- Change management
- Service requests
Module 5: Continual improvement
- Improvement cycle
- Metrics
- Optimization
- ITIL overview
- Key concepts
- Service value system
Module 2: Four dimensions
- Organizations
- People
- Process
- Technology
Module 3: Service value chain
- Plan
- Engage
- Design
- Transition
- Operate
Module 4: Key practices
- Incident management
- Change management
- Service requests
Module 5: Continual improvement
- Improvement cycle
- Metrics
- Optimization
Practical information
- Enrolment terms and lead time
- Enrolment online or by email, up to 21 days before the session starts and subject to available seats — this lead time lets us send your joining instructions, then your access details for remote sessions. After that, write to us: we consider every request. For a tailored or on-site session, we reply within 48 working hours.
- Contact
- contact@caplogy.com — Contact us
- Accessibility and disability
- Our disability officer is available from enrolment through to the end of the course, to discuss the arrangements you need. Write to contact@caplogy.com.