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Certified course
ITIL 4 Foundation Training
35-hour training for ITIL 4 Foundation certification. Understand service management, key practices, and continual improvement. Learn roles, responsibilities, and IT governance. Certification to get started in IT service management.
399 €
- Format
- Présentiel
- Duration
- 35 hours
- Provider
- AXELOS
- Deadline
- 31/12/2026
Module 1: Service management
- ITIL overview
- Key concepts
- Service value system
Module 2: Four dimensions
- Organizations
- People
- Process
- Technology
Module 3: Service value chain
- Plan
- Engage
- Design
- Transition
- Operate
Module 4: Key practices
- Incident management
- Change management
- Service requests
Module 5: Continual improvement
- Improvement cycle
- Metrics
- Optimization
- ITIL overview
- Key concepts
- Service value system
Module 2: Four dimensions
- Organizations
- People
- Process
- Technology
Module 3: Service value chain
- Plan
- Engage
- Design
- Transition
- Operate
Module 4: Key practices
- Incident management
- Change management
- Service requests
Module 5: Continual improvement
- Improvement cycle
- Metrics
- Optimization